Testimonials

Liphook

Richard Johnson was always available, enthusiastic and knowledgeable. Provided excellent information on how to move issues forward. January 2016

Liphook

Tom and Richard guided me through my first house sale. Much appreciated. January 2016.

Keats Lettings

Jennifer - thanks for all the enthusiastic help you gave us during the year. December 2015

Haslemere

What should have been a straightforward sale and purchase became extremely stressful and delicate. Mark was continually on hand to offer advice and listen to rants!

I have to say all Keats staff members were also great, especially Abby Wheeler.

I can't thank you all enough for your support in this process.

November 2015

Grayshott

"Paul was very helpful, kept us up to date and we felt did everything he could to assist with our purchase." October 2015

Liphook

"Tom Garrad replied promptly to all emails and phone calls and kept me informed." "Appropriate advice/guidance, helpful with things like meter readings, good photography." October 2015

Grayshott

Paul and Ian were very helpful, informative and supportive at each stage. October 2015

Grayshott

Ian Gough. "In dealing with everything including showing viewers around, in offering to give British Heart Foundation access to come and see/collect furniture if necessary. Just generally for being available and willing to help out when I was absent. Also keeping me informed throughout the whole process." October 2015

Grayshott

Paul Dolphin kept us constantly informed. October 2015

Haslemere

Abby - chirpy and cheerful, helpful on phone

Mark - instilled confidence and reliability

Adrian - born optimist with right touch of reality

Chris - excellent stand-in when brother on holiday, quick grasp of situation, a quiet confident reassurance when needed

September 2015

Haslemere

The staff in Haslemere office are really helpful. September 15

Liphook

Tom Garrad was very knowledgeable and very helpful. His advice was spot on. September 2015

Grayshott

"Ian was very kind as the move turned out to be very stressful" Oct 2015

Grayshott

"Everyone I spoke to was friendly, helpful and professional." September 2015

Grayshott

Ian Gough was great. Very helpful through the process. November 2015

Grayshott

Paul was always available to deal with any problems - we valued his advice. November 15

Grayshott

We bought our home via Keats in Grayshott. As a buyer we knew that the agents had to work for their clients but we found the service from Paul was great. He keep us up to date with the way the chain was progressing and was great in providing us transparent information when we encountered a number of unusual and difficult situations during exchange and completion.

From our experience, we felt that Keats really understood what we needed as buyers to make the sale go ahead and went out of their way to support all parties in the chain to make it happen.

We are now newly settled into Grayshott and love it. December 2015

Grayshott

Ian Gough kept us informed, dealt with an often difficult situation sympathetically in order to keep the purchase on track. November 2015

Haslemere

Was any member of staff particularly helpful and why?

Adrian - For this thoughtful honesty about our sale

Abby - For her stylish photos that reflected the character of the property

Mark - For understanding our buyers requirements and overcoming their queries.

November 2015

Grayshott

Paul Dolphin has been exemplary. He keeps himself appraised of the latest situation throughout the chain and maintains regular contact with us. Always professional, we are pleased to have worked with him. October 2015

Haslemere

"A special thank you to Chris Hardwick and all the team for their help. We were made to feel we were the only client." September 2015

Haslemere

Are there any improvements we can make in our service? No, I thought it was excellent

Was any member of staff particularly helpful and why? Adrian & Abby. Both very friendly, professional and patient! Showed us the area and introduced us to the house when other agents wouldn't organise an immediate viewing.

September 2015

Keats Letting

"Jennifer Harding has been excellent. She is extremely professional, organised, helpful and reliable. We have been extremely impressed with the service and would highly recommend Keats to others." September 2015

Haslemere

“The prominent position of the office in the High Street was also an important factor in the decision to go with Keats” June 2013

Haslemere

I have known Adrian for 12 years and worked with him on numerous occasions, providing advice and valuations to his clients. At all times I've found him professional, enthusiastic, and approachable. Every client speaks very highly of him and all have been very pleased with his services. He brings a positive and exacting approach to his work, and will always go the extra mile to get a job done properly. I've always found him to be friendly, enormously likeable and respected by those that have met and worked with him. It gives me great pleasure to recommend Adrian and I am totally confident that you will not find better service or a more welcoming manner. (Independent Antiques valuer for Dickinson's Real Deal and Secret Dealers at RDF Media.October 11, 2012, Aubrey worked with Adrian at Keats Haslemere Ltd)

Haslemere

"I feel our purchaser will have formed a positive experience of Haslemere by using Keats. A very important step to welcoming new people. Abby Wheeler is without a doubt a credit to Keats. Always polite, cheerful, professional with a can do attitude. Nothing was ever a problem. Abby manages very well combining professionalism with being human!" September 2015

Grayshott

"Ian Gough kept us updated regularly and was helpful in co-ordinating in latter stages." September 2015

Grayshott

Why did you choose Keats? "initial valuation, fees, helpful and courteous staff"

How would you rate our service? "excellent"

Would you recommend our use us again? "yes"

"Paul and Ian both helpful in all circumstances."

August 2015

Haslemere

"Abby - I trusted her with everything and she delivered. She is full of enthusiasm and authenticity, but is most importantly 'on it!' She always replied quickly and with great advice. A credit to the agency and she has a very bright future." August 2015

Keats Letting

"Jennifer Harding was particularly helpful in that she took the trouble to help us (as new landlords) understand the letting process and our options, as well as communicating with us frequently to ensure that the whole process ran efficiently. We found her extremely knowledgeable and supportive." August 2015

Keats Letting

"Jennifer was a star and very professional from start to finish. I think she is a real asset to Keats and she was the main reason for placing my let with Keats."

"Keep up the good work. Keats were easy to deal with and delivered as promised and expected."

August 2015

Haslemere

"Both {Adrian & Chris Hardwick} were very professional in our dealings." August 2015

Haslemere

Mark Sobey "Integrity, diplomacy, considerate and great finesse in handling the process throughout. His care and attention at the necessary times greatly appreciated." July 2015

Liphook

"I thought the service we received was outstanding" July 2015

Liphook

"Tom Garrad delivered very efficient service throughout the sale" July 2015

Grayshott

"Prior to selling our property we had 3 estimates from local estate agents and from the outset Keats of Grayshott stood out as professional, enthusiastic and confident that they could achieve the price that we wanted. The house was sold in the 1st weekend following an open house and throughout the whole process Paul Dolphin has been extremely helpful and made a stressful process easier for us whenever he could! I would have no hesitation in recommending Keats of Grayshott." Mr & Mrs Roberts-West. June 2015

Liphook

"Everyone at Keats Liphook were very professional - we wouldn't recommend any other estate agent. Keats are the best in the area." 2014

Liphook

The team were all exceptionally helpful. It always felt that they were going over and above to help and support us through the process. June 2015

Liphook

"Your advice was excellent and I cannot fault it (which is unusual for me!)" May 2015

Keats Letting

"I'd like to take this opportunity to thank you for looking after us so well; I'd certainly recommend you and your team to anyone moving into the area. We really have enjoyed our time in Fernhurst - it was just what we needed".

Kind Regards

Tony

Keats Letting Nov 13

Liphook

"Tom Garrad was particularly helpful and dealt with a number of hiccups very patiently and diplomatically and gave excellent advice."

"The English house moving process is fraught with potential pitfalls but having a good estate agent like Tom on your team can help you safely navigate them." May 2015

Liphook

"All went very professionally." May 2015

Keats Letting

I have recently rented my house using Keats, Jennifer Harding has gone above and beyond her duties and helped me out in all sorts of ways, moving is always a very stressful experience and Jennifer has taken some of that stress away from me in ways I didn't expect. Five stars! March 2015

Haslemere

“Over the last five years I have worked for many Hampshire and south Surrey Estate Agents providing them with surveying services (EPCs, floor plans, house surveys etc). I have found that Adrian at Keats at Haslemere is the best in Three Counties area. He is polite, enthusiastic and totally professional when selling homes, and he is also backed up with a great team at the office, Moving home is one of the most complex and stressful events in life. I have no reservations in recommending him to sell your home and he will work hard to achieve a good result for both seller and buyer with his friendly professionalism.” (April 2012)

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